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Privacy Policy

Overview

This Privacy Policy is being provided to you by United Home Warranty ("UHW," "Company," "we," or "us") on behalf of itself and its affiliates and subsidiaries.

This Privacy Policy applies to information we receive from or about you, including personally identifiable information, in connection with your access or use of the website unitedhw.com and any successor websites, other interactive properties (including mobile applications), products and services provided by United Home Warranty (online or offline), offline communications, and other means through which you connect with United Home Warranty or a third party from whom United Home Warranty receives information about you.

By accessing or using the Company Applications or our Products and Services, registering with, providing personal information to, or communicating with United Home Warranty, you explicitly consent to and accept, without limitation or qualification, the collection, use, storage and transfer (including international transfer) of your personal information in the manner described in this Privacy Policy.

THIS PRIVACY POLICY AFFECTS YOUR RIGHTS AND LIABILITIES UNDER THE LAW. If you do not agree to the terms of this Privacy Policy, do not access or use the Company Applications, provide us with personal information, or otherwise communicate with us.

Information We Collect

We may collect different types of information about you depending upon how you interact with us. This may include personal information, Financial Information, demographic information, log-in information, and Device information. We may collect combinations of these types of information or aggregate certain information to improve our Products and Services and facilitate legitimate business purposes.

When using the Company Applications, it will be indicated whether personal information or demographic data must be provided for you to access and use the Company Applications or purchase a requested Product or Service.

Connecting with the Company Applications and Information Provided by You

When you provide us with information in connection with a particular activity, you agree that such action constitutes a purchase or inquiry establishing a business relationship with United Home Warranty. You expressly consent to receiving communications from United Home Warranty (and its affiliates and subsidiaries) through the information you provided.

You attest that you have legal authority over any telephone number you provide and authorize us to contact you via recorded message, email, telephone, mobile phone (including automated dialing equipment), SMS/text message, or other communication methods your device can receive.

We collect personal information when you register on our Company Applications or place an order for Products or Services. This may include name, address, phone number(s), and email address(es).

You may not use a user/account name that is vulgar, offensive, infringes on trademarks or proprietary rights, or violates our Terms of Use. United Home Warranty reserves the right to deny user access at its sole discretion, without notice, for any reason.

Financial Information

Financial information may include bank account number, routing number, debit/credit card number, and billing details ("Financial Information"). We require Financial Information to process payment for Products or Services.

By submitting Financial Information, you consent to our providing it to authorized third-party service providers necessary to process transactions, including your credit card issuer or banking institution.

User Generated Content

The Company Applications may include review areas, chat functions, or other communication tools ("Communication Services"). Any information you disclose in these areas may become public and the property of United Home Warranty.

You should exercise caution when sharing personal information. We reserve the right (but not obligation) to monitor content and remove content deemed inappropriate.

Information Collected Through Technology

We and our third-party service providers may use cookies, mobile tracking technologies, pixel tags, server logs, web beacons, browser analysis tools, and similar technologies to collect Usage Information.

We use this information to enhance and improve our Company Applications, detect fraud, and optimize services.

You may manage cookies through your browser settings. Certain functionality may be affected if cookies are disabled.

  • Device type and operating system
  • Browser type and system settings
  • Language and time zone
  • IP address and Device Identifiers
  • Website visited before and after our site

Information from Third Parties

We may receive personal information from third parties. This information helps us maintain accuracy, improve services, and provide relevant offers.

  • Realtors or other parties who purchased Products or Services on your behalf
  • Referral partners
  • Trusted data providers for address validation or demographic updates

How We Use and Share Your Information

United Home Warranty may use your information for account management, service delivery, fraud prevention, legal compliance, service communications, marketing, personalization, business operations, and enforcing our Terms of Use.

We may send account-related transactional communications such as confirmations, invoices, renewals, and service notifications. These are not promotional and cannot be opted out of.

We may share information with trusted vendors who assist in operating our business, processing payments, analytics, marketing, and customer service.

  • Create and manage accounts
  • Provide and process Products and Services
  • Facilitate repair or replacement obligations
  • Send service notifications and maintenance communications
  • Provide customer support
  • Prevent fraud and illegal activity
  • Send promotional communications
  • Personalize user experience
  • Improve products and services
  • Comply with legal obligations
  • Support mergers, acquisitions, or restructuring
  • Enforce Terms of Use

Third-Party Analytics and Advertising

We may use services such as Google Analytics, Google Ads, and Meta Pixel. These services may collect data such as page visits, time spent, Device Identifiers, and interaction behavior.

You may manage advertising preferences through provider settings and browser opt-out tools.

  • Google Ads Settings
  • Meta Ad Preferences
  • Browser opt-out tools

Access to and Deletion of Your Information

If you have an account, you may manage or deactivate it through the Company Applications.

We may retain certain information for fraud prevention, dispute resolution, legal compliance, and recordkeeping integrity.

  • Fraud prevention
  • Dispute resolution
  • Legal compliance
  • Recordkeeping integrity

Choice and Opt-Out

You may opt out of marketing communications, though we may continue sending service-related communications.

  • Click the unsubscribe link in marketing emails
  • Request to be placed on our Do Not Call or Do Not Mail lists
  • Text STOP to SMS communications
  • Adjust notification settings in the App

Important Disclosures

International Users: United Home Warranty operates in the United States. Information may be processed and stored in the United States.

Children's Privacy: Our Company Applications are not directed to children under sixteen. We do not knowingly collect personal information from children under sixteen.

Changes to this Privacy Policy: We may update this Privacy Policy from time to time. The most recent version will be posted on the Company Applications with an updated Effective Date.

Disputes: Your use of the Company Applications is subject to this Privacy Policy and our Terms of Use, governed by the laws of the United States and the State in which United Home Warranty is headquartered.

Contacting Us

If you have questions about this Privacy Policy, please contact:

Legal Department

United Home Warranty

80 W Sierra Madre Blvd, Suite 162 Sierra Madre, CA 91024

Email: contact@unitedhw.com

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